16277 - Education Services Specialist/ Ombudsman Coordinator, M & FSC

ANNOUNCEMENT NO:                 16277

POSITION TITLE:                           Education Services Specialist/ Ombudsman Coordinator, NF-1740-04

TYPE OF APPOINTMENT:           Regular Full Time

SALARY:                                          $23.97 - $31.16 per hour (locality pay included)

LOCATION:                                      JBPHH- Military & Family Support Center

AREA OF CONSIDERATION:      All Sources

RELOCATION EXPENSES:         Not Authorized

OPENING DATE:  06/24/2016                

CLOSING DATE:  07/04/2016

                                                                                                        

This position is located in the Joint Base Pearl Harbor-Hickam (JBPHH) Military and Family Support Center (MFSC), Pearl Harbor, Hawaii.  The incumbent serves as the MFSC Education Services Specialist (ESS). The Military and Family Support Program (MFSP) is the JBPHH primary agency for the delivery of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness. The primary purpose of the Education Services Specialist is to plan, develop, implement, administer and evaluate training services/programs.  The ESS provides the education & training portion of MFSC core programs. These programs include but are not limited to: assertiveness training, anger management, parenting skills, suicide awareness/prevention; stress management, Ombudsman/Key Spouse support and coordination, deployment support, mobilization and repartition support, family advocacy prevention education, Return & Reunion workshops, career development education (including Transition, Goals, Plan, Success (TGPS)/Relocation Assistance Program (RAP) classes), emergency  preparedness, etc.  The ESS provides Ombudsman and Key Spouse Program oversight and consultation to leadership on the array of MFSC programs and assists leaders at all levels in developing individualized training plans for specific commands/units.

MAJOR DUTIES AND RESPONSIBILITIES:                                                        

 

• Serves as a non-clinical trainer/educator and is responsible for the delivery of a wide variety of education services to MFSC customers in a group or classroom setting.Topics may include, but are not limited to: Stress Management, Anger Management, Communication Skills, Assertiveness training, Parenting Skills, Suicide Awareness/Prevention, Budgeting, Smooth Move, Sponsor Training, Ombudsman/Key Spouse Training, Accessing Higher Education, and new Spouse Orientation.                                                                                                              

• Coordinates and facilities the Navy Standardized Ombudsman training for local Command Ombudsman four (4) to five (5) times per year as required by the  Department of Navy (DoN).
• Coordinates Key Spouse training as required by the Department of Air Force (DoAF).               

• Develops, implements, and evaluates the MFSC education programs.
• Performs the overall maintenance of MFSC education and FAP courses and determines the need for and initiates changes/updates in course content.                                                              

• Coordinates training for MFSC personnel, volunteers, Ombudsman/Key Spouse on Emergency Family Assistance Center (EFAC) and crisis response procedures. Training is provided during onboarding and annually.

 

QUALIFICATIONS:  

 

• Knowledge of education and training which may have been gained through experience which provides a high degree of teaching, training, counseling, organization skills and interpersonal communication skills.
• Ability to demonstrate program assessment skills, knowledge of practices of research methods, and awareness of group dynamics, family systems and community organization and assessment.
• Knowledge of principles of crisis intervention, dynamics of spouse and child abuse and neglect, and adult learning and education principles.  
• Knowledge of military, federal government and social service policies, regulations and procedures, knowledge of state and community service agencies, their programs and functions, and ability to collaborate effectively with various organizations, internal and external to the military community.
• Knowledge of, and experience in, the delivery of education services, with a focus on human/personal growth, career development and adult learning theories. 
• Skill, experience and expertise in public speaking.
• Skilled in the use of program presentation technology including PowerPoint software, automated projectors and audiovisual equipment, laser pointers, etc. and the ability to train others in presentation skill building.
• Ability to interpret program evaluations, needs assessment feedback, and survey data and to implement results in program delivery and market planning.     
• Skill in written and oral communication sufficient to develop course curriculum, standard operating procedures, etc. 
• Skill and abilities that demonstrated agency collaboration and network development.
• Ability to utilize personal computers and knowledge of a variety of software (i.e., MS Word, Excel, PowerPoint) for the purpose of job accomplishment.

 

OTHER REQUIREMENTS

 

Occasional travel of less than 20% may be required.

 

In case of emergency situations involving military families, incumbent may be on a twenty-four hour, seven-day week, on-call status.  Situations will be interpreted by higher authority as to determination of an emergency but, in most cases, would be a natural disaster or disasters at sea to ships and/or planes.

 

Must be able to work varied work schedules to include weekends and evenings.

 

Incumbent may be required to board Navy vessels to provide MFSC programs to crewmembers while the ship is in port or underway in route to homeport from last port call. Employee must be able to traverse ladders on board Navy vessels.

HOW TO APPLY     

Obtain posted NAF Application from www.greatlifehawaii.com./Jobs.  Application and required documents MUST be submitted no later than 11:59pm HST on closing date reflected in the vacancy announcement to: CNRH FFR, Attn: NAF Human Resources, Bldg. 3456, 600 Main Street, Honolulu, HI 96818; or e-mail to: nafhr@greatlifehawaii.com, or by fax to (808) 422-3782.

REQUIRED DOCUMENTS:

• NAF Application

• Completed OF 306 - Declaration for Federal Employment

• Proof of Education (transcripts if qualifying based on education)

• If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes

• Military Spousal Preference (MSP) Form and Military Orders Including Page 2.

• Last Personnel Action Report (PAR) or SF-50, if applicable

****PLEASE DO NOT SUBMIT DOCUMENTS OTHER THAN THOSE LISTED ABOVE***

DOCUMENTS SUBMITTED MUST BE PDF OR MICROSOFT WORD.  NO OTHER DOCUMENTS WILL BE ACCEPTED

 

HOW YOU WILL BE EVALUATED

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.  Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

 

 

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

 

BENEFITS

We offer a competitive benefit package for regular employees.  All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan.)  You can review our benefits at https://www.navymwr.org/resources/hr

 

OTHER INFORMATION

A selection may be made from the resumes/applications received at the first cut-off date.  Some positions have special requirements.  Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).  Selectee may be required to complete a one (1) year probationary period.  Salary is commensurate with experience and/or education.

 

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission.  2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

 

Veterans Preference (VET):  You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

 

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor.

AGENCY CONTACT INFORMATION

Commander, Navy Region Hawaii

Joint Base Pearl Harbor Hickam

NAF Human Resources Office

600 Main St.

Honolulu HI 96818

808-422-3784

 

WHAT TO EXPECT NEXT

Your application will be reviewed after the closing date of the announcement in which you have applied.  The recruitment process takes an average of 2-3 weeks from closing date.  Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.