Navy Gateway Inns & Suites

Who can stay in NGIS?

NGIS facilities are for authorized military travelers, DoD civilians, and contractors on official travel orders to Joint Base Pearl Harbor – Hickam (JBPHH). Active duty military and their dependents on leave, along with retirees may stay on a space available basis.

NGIS customers consist of active duty TDY and PCS personnel, hospital patients, Air Guard, reservists and retired personnel on leisure travel and their respective family members.

All military travelers on orders, destined to JBPHH, should contact NGIS for reservations as soon as their travel dates are known. Individual travelers may log on to to make on-line reservations or call the Central Reservation System at 1-877-NAVYBED (628-9233). 


For other travelers; such as contractors with Letter of Identification (LOI) and DoD sponsored foreign national, please call directly to the local reservations office at (808) 800-2330.


Joint Base Pearl Harbor-Hickam (JBPHH) Lodging 
15 G St. Bldg. 1153
JBPHH, Hawaii  96853
(808) 260-1200



For Navy-funded travel, the official Navy’s travel policy requires personnel to obtain all travel arrangements through their local servicing Commercial Travel Office (CTO) whenever possible. If a traveler only requires NGIS reservations (no commercial air needed), please call SATO’s Navy Central Housing Reservations Desk at 1-800-576-9327.


Reservists not supported by a local Commercial Travel Office should call the SATO desk in New Orleans at 1-800-576-9327 during normal business hours.


For commercial travel emergencies, please contact SATO at 1-800-359-9999.


Military travelers not on official orders (including retirees) may be lodged on a space available basis. Reservation requests for Space "A" travelers are being accepted 14 days prior to arrival for a maximum of 7 days, provided space is available. The reservation may be extended for one additional week if subsequent occupancy projections allow.  Space available guest maximum stay is no more than 30 days per calendar year.

Several of our facilities offer rooms which meet requirements of the American with Disabilities Act (ADA). Please ensure special needs are identified when making reservations.

PEARL HARBOR     (808) 800-2337

Luapele Road, JBPHH, Hawaii 96860, Bldg. 372
Lockwood Hall
Dealey Circle, JBPHH, Hawaii 96860, Bldg. 662
Hale Alii
Hale Alii Avenue, JBPHH, Hawaii 97860, Bldg. 1315
Arizona Hall
Battleship Drive, JBPHH, Hawaii 96860, Bldg. 1623

HICKAM   (808) 800-2330

Royal Alaka`i
15 G Street, JBPHH, Hawaii 96853, Bldg. 1153

If on-base lodging is unavailable, secure a non-availability letter from the NGIS prior to making a reservation at TLA approved hotel.   Be sure to confirm the maximum daily amount allowed for TLA prior to booking a hotel. TLA rates are based upon the member’s status, single/married, and number/age of dependents. Dependents must be command sponsored to receive TLA entitlements.  Click here for more information on TLA, and to see a list of TLA-approved hotels.

NGIS has a limited number of rooms for families and also some “pet-friendly” rooms. Contact NGIS Royal Alaka`i, Joint Base Pearl Harbor-Hickam at (808) 448-5962 or DSN (315) 448-5962 for availability and reservations.

All NGIS facilities offer TV, microwave, mini fridge, coffee maker, Wi-Fi and cable.

There are two military-affiliated hotels on island. These are independent of Navy Gateway Inns and Suites, and you must contact them directly for accommodations.


Navy Lodge is a worldwide brand with facilities on many Navy Installations, including one on Pearl Harbor’s Ford Island. To make reservations, call 1-800-NAVY-INN (628-9466).


The Hale Koa Hotel is in Waikiki and open to military-affiliated patrons. For reservations, call toll-free from the mainland United States, 1-800-367-6027 or direct number is 808-955-0555, or visit their website at: