The Navy Aloha Center (Family Housing Office) is located not far from Joint Base Pearl Harbor Hickam at 4825 Bougainville Drive, Building 2652, Honolulu, HI 96818, by the Moanalua Services Center. Hours are 7 AM to 4:30 PM, Monday through Friday. To reach a directory of personnel within the Housing Office and for more information on the housing areas and the application process, call (808) 474-1820/1821 or DSN (315) 474-1820/1821.

The Navy "Welcome Aboard" package may help you as you relocate to Hawaii. For a package, contact the Fleet and Family Support Center, Pearl Harbor by FFSC Email, or call (808) 474-1999, DSN: (315) 474-1999 or visit our Fleet and Family Support Service webpage.

Applying for Housing

Prior to arriving on island, individuals with dependents should contact the Family Housing Office and schedule an appointment. Additionally, an advanced housing application should be faxed or mailed, along with a copy of orders and service record Page 2 (dependent verification), to (808) 474-1822. Or send an e-mail to Pearl Harbor Housing. Submitting an advanced application does not add your name to the housing wait list; however, it does enable a shorter, more convenient housing appointment. 



Individuals are required to report to the Family Housing Office as soon as possible within 72 hours of arrival in order to be eligible for arrival TLA. Scheduling an appointment in advance helps individuals meet this requirement since, due to customer volume, walk-ins may not be accommodated on the same day. You must report to the Family Housing Office even if your family is arriving at a later date. If you have already purchased a home or plan on buying one, found a place to rent, and/or plan to live with family or friends.

Family housing for Navy members is privatized. Forest City Military Communities, LLC (FCMC) partnered with the Department of the Navy to manage, maintain and revitalize neighborhoods in and around Pearl Harbor and on the island of Kauai. Click on http://fcnavyhawaii.com to learn more about the beautiful homes and neighborhoods available to you.

Civilian Housing

The Housing Services Office (HSO), formerly known as the Community Homefinding, Relocation and Referral Services (CHRRS) office, provides a wide range of services.

The HSO Web site (https://www.ahrn.com) is accessible 24 hours a day, seven days a week, and is free and totally self-service - both by those searching for properties and those listing properties. Those seeking rental properties can view photos, maps and detailed descriptions of property listings. Information included on the Web site also shows available amenities, dates, prices and mileage from military installations. Family Housing Office staff can also provide rental listings from HSO's Web site.

HSO services include in-depth briefings on renting in the community, scheduling appointments to view rentals, transportation to view prospective rentals, lease review, complaint mediation, discrimination complaint processing, inspecting rentals for adequacy, rental listings, BAH rates, school information, in-depth maps of Oahu, security deposit waiver information (utilities), and information on the Housing Relocation Assistance Program (HRAP).

HSO is located in Building 1004, 111 7th St., Fort Shafter, HI 96858. Assistance is provided from 8 AM to 5 PM, Monday through Friday except the first and third Thursday of each month when assistance begins at 9 AM. For more information, contact the HSO Fort Shafter office at: (808) 438-0149, (808) 438-3820 and (808) 438-6198.

TLA Approved Lodging

For a list, click on this link to TLA Approved Lodging. USPACOMINST 0614.5 advises individuals to ensure temporary lodging reimbursements are limited to only those facilities that are either listen on the TLA Approved Lodging list or are properly registered with the State of Hawaii to operate as Hotel/Transient Accommodations. If reserving with someone not listed in the attached, simply ask leasing agent for a Transient Accommodation Tax Number. If they cannot provide one, please choose different accommodations. If unsure, please contact the customer service manager or the HSO office prior to committing to reservations.

Housing Representatives
For questions regarding your initial assignment to housing, please phone, commercial (808) 474-1820 or (808) 474-1821.

Regional Housing Director: (808) 474-1803
Customer Service Manager: (808) 474-1810
Military Liaison Master Chief: (808) 474-1804